Challenges Faced
The department is responsible for installing and maintaining critical traffic safety elements like signs, speed bumps, and road markings. Any delays or mistakes in these tasks can lead to significant problems. Ensuring proper follow-up and completion of these tasks is essential to prevent accidents on the roads. To achieve this, efficient team coordination, timely maintenance, and the absence of missing signs in the field are crucial. However, the team faced significant challenges during these processes:
Monitoring Field Tasks
Were the signs installed? If installed, were they placed according to standards? Who completed the task, and when? Were proper road safety warnings placed before starting the task to prevent accidents?
Keeping track of these details and coordinating tasks was challenging due to the lack of a system to centralize documents and information. Even when photos were sent from the field, they were often misplaced over time, making it difficult to oversee tasks properly due to incomplete data.
Identifying the Source of Field Issues
When issues arose with traffic signs, determining the source of the problem was a struggle. Was it due to missing or incorrect signage, or did external factors cause the issue? The lack of documentation and photographic evidence made it nearly impossible to identify the root cause.
Measuring Employee Performance
Tracking the time spent on tasks, determining how long each type of job takes, and measuring how much time workers spend in the field were not feasible. This made it difficult to assess the performance of the employees accurately.
How Was It Solved?
Two weeks ago, the team started using Pintask to manage, monitor, and analyze field operations. Since then, they’ve been managing all their signage tasks through a single map interface.
They started to assign the work to specific people or teams by creating location-based jobs in the field and the records of the work were created. Before starting the work, the field teams uploaded the photos they took showing that the precautions were taken and the photos showing that they completed the work to the work they were working on and announced that the work was done with a single button. With Pintask's digital archive feature, which keeps photos, employees, date, duration and location specific to the work, they started to control all their work with documents.
With the ability to track the locations of the employees, it was possible to instantly track whether the teams in the field were at their work places. Thanks to Pintask's dynamic analysis feature, they started to get reports on all the performance criteria they determined such as who worked for how many hours, which job took how much time, which job was completed the most.
Result
The unit started using Pintask and realized the digital transformation in field work processes and quickly adapted to the system thanks to the user-friendliness of the application. In just 2 weeks, they coordinated the work in 360 different locations with a team of 20 people.
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